Frequently Asked Questions
Find answers about our products, delivery, payments, warranties and returns. If you need help, contact sales@gandtmobilesales.co.za.
General questions
Are your products genuine?
Yes. All products sold by G&T Mobile Sales are genuine products sourced through authorised suppliers and established distribution channels.
Do Chinese-version phones support Google Play Store, Google Services and OTA updates?
Google Play Store and Google services such as Google Wallet, tap to pay and local banking apps may be available, but China-version devices may not support Google Feed, Google Assistant or Google Circle to Search. Xiaomi devices do not support Android Auto.
Many China-version smartphones can use Google Play Services and Google Play Store, while some models may require manual installation or additional setup. If you are unsure about Google compatibility, please contact us before placing your order.
Orders and delivery
How long does shipping take?
Shipping takes 10 to 14 days from China to South Africa.
Do I need to pay customs duties or import taxes?
No,customers don’t need to pay costoms duties or import taxes.
Can I change or cancel my order?
Please contact sales@gandtmobilesales.co.za as soon as possible. We will advise whether the order can still be changed or cancelled based on its processing status.
Warranty and returns
Do your products come with a warranty?
Most devices include a one-year manufacturer warranty unless otherwise stated on the product page.
For China-version products, warranty service may be provided in China and may require the product to be returned to the manufacturer or service centre.
Can I return a product?
Returns are handled according to the G&T Mobile Sales Returns, Warranty & Cancellations Policy. Please contact sales@gandtmobilesales.co.za for assistance.
Can I return or exchange an item if I don’t like it?
Returns or exchanges are subject to the G&T Mobile Sales Returns, Warranty & Cancellations Policy. Please contact sales@gandtmobilesales.co.za before returning an item.
Who pays return shipping?
Please contact sales@gandtmobilesales.co.za for return instructions and confirmation of the return-shipping arrangements for your case.